SHIPPING TIMES: 100% of orders are shipped within 3 business days. Our shipping times range between 5 to 10 days, depending on multiple factors, the destination country plus the availability of the flights. Orders placed over the weekend are dispatched on Mondays. Please note, we currently have a world wide free shipping policy for orders over $99.
DELAYED OR LOST ORDERS: A parcel is considered lost after it has been in the postal system for a period of 21 business days for international orders. We cannot take responsibility for delays caused by the courier. Although orders normally take much less than that we are unable to dispatch a replacement until this period of time has elapsed.
WRONG OR INCOMPLETE ADDRESS: If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery cost to re-deliver your order to a corrected address. We are not responsible for the loss of your order if the address provided at checkout is incomplete or incorrect.
CUSTOMS DUTIES & TAXES: Customs duties and taxes differ from country to country, our logistics partner simplifies the experience for both you and us. Mostly you do not have to pay extra taxes. In some countries however customs duties may apply, please ask your local authorities before ordering, in order to prevent any unwanted extra costs.